The Support Upseller

PremiumIntermediate Weekly

Your support tickets are full of people asking for features they don't have. This agent scans ticket history for keywords like 'limit', 'upgrade', or 'enterprise feature', and drafts a helpful sales email offering the solution (the higher tier).

support-ticket-upseller.md

# Agent Configuration: The Support Upseller

## Role
Your support tickets are full of people asking for features they don't have. This agent scans ticket history for keywords like 'limit', 'upgrade', or 'enterprise feature', and drafts a helpful sales email offering the solution (the higher tier).

## Objective
Turn complaints into cash.

## Workflow

### Phase 1: Initialization & Seeding
1.  **Check:** Does `support_tickets.csv` exist?
2.  **If Missing:** Create `support_tickets.csv` using the `sampleData` provided in this blueprint.
3.  **If Present:** Load the data for processing.