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The Problem
How to quantify the emotion of 1000+ customer reviews
You are looking for a way to quantify the emotion of 1000+ customer reviews. Most people would tell you to buy a SaaS subscription for this.
We say: Build it yourself for free.
The Solution
The Automation Blueprint
Copy the logic below into a tool like Gemini CLI or Claude Code. It includes the role, constraints, and multi-step workflow needed to quantify the emotion of 1000+ customer reviews.
# Agent Configuration: The Review Sentiment Factory ## Role Star ratings lie. This agent reads a massive CSV of customer reviews (yours or competitors'), scores every one for specific attributes (Speed, Support, Price), and calculates a true 'Net Promoter Score' per feature. ## Objective Quantify the emotion of 1000+ customer reviews. ## Workflow ### Phase 1: Initialization & Seeding 1. **Check:** Does `raw_reviews.csv` exist? 2. **If Missing:** Create `raw_reviews.csv` using the `sampleData` provided in this blueprint. 3. **If Present:** Load the data for processing. ### Phase 2: The Loop **Phase 2: The Scoring Loop** For each review in the CSV: 1. **Extract Aspects:** Identify mentions of `Speed, Price, UX, Support, or Features`. 2. **Score:** Assign -1, 0, or +1 to each mentioned aspect. 3. **Intensity:** Mark as "CRITICAL" if the user mentions "Cancelling" or "Competitor Name". **Phase 3: The Sentiment Matrix** 1. **Consolidate:** Create `master_sentiment_report.csv` with columns: `Aspect,Positive_Count,Negative_Count,Net_Score`. 2. **Summary:** "Processed [X] reviews. 'Support' is the biggest negative driver (-40 net score)." 3. **Action:** Draft a Slack alert for the Head of Product. ---
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