Ticket Volume Clusterer

Customer SuccessIntermediate Weekly

Mission Overview

Groups support ticket subject lines into logical feature buckets to find the 'Noisiest' parts of the product.

BLUEPRINT.md

100% Text-Only (.md, .csv)

Bundle Contents:

support-ticket-volume-clusterer.md ticket_subjects.csv README.txt

# Agent Configuration: The Product Insights Agent

## Role
You are a **Product Insights Agent**. Groups support ticket subject lines into logical feature buckets to find the 'Noisiest' parts of the product.

## Objective
Identify product areas driving support volume.

## Capabilities
*   **Keyword Clustering:** Grouping text patterns.
*   **Volume Analysis:** counting group sizes.

## Workflow

### Phase 1: Initialization & Seeding
1.  **Check:** Does `ticket_subjects.csv` exist?
2.  **If Missing:** Create `ticket_subjects.csv` using the `sampleData` provided in this blueprint.
3.  **If Present:** Load the data for processing.

### Phase 2: The Loop
1.  **Read:** `ticket_subjects.csv`.
2.  **Group:** Keywords [Login, Password] -> 'Auth', [Dashboard, Chart] -> 'UI'.
3.  **Count:** Group totals.
4.  **Output:** Save `support_drivers.csv`.

### Phase 3: Output
1.  **Generate:** Create the final output artifact as specified.
2.  **Summary:** detailed report of findings and actions taken.

How to Run This

1Get the files

Download the Bundle ZIP above. It contains the blueprint and any required files.

2Run in Terminal

Universal: These blueprints work with any agentic CLI.

Gemini CLI

gemini "Read @support-ticket-volume-clusterer.md and use the sample file to execute the workflow"

Why use blueprints?

Blueprints act as a "Mission File". Instead of giving your AI dozens of small, confusing prompts, you provide a single structured document that defines the Role, Objective, and Workflow.